Shipping policy

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    Shipping Policy

    Order Processing

    • Orders are processed Monday–Friday, 9:00 AM–5:00 PM (local time, AWST). Orders placed on weekends or holidays will begin processing the next business day.
    • Processing time: 1–3 business days for ready-to-ship items unless otherwise noted on the product page. Custom or made-to-order items may take longer; estimated processing times will be displayed at checkout.
    • Cutoff time: Orders placed before 12:00 PM (noon) local time may begin processing the same day; orders placed after may begin processing the next business day.

    PICK UP ORDERS

    • Email or direct message the LUXEMAYERIKO page on instagram if you'd like to collect any purchases you've made the same day.
      • payments ware accepted via, PAYiD, bank transfer or cash
      • pick up times; weekdays- 10am-2pm & 4pm-5pm, weekends 10am-3pm (please arrange a time suitable to you).

    Shipping Methods & Transit Times AUSTRALIA

    • Standard Shipping: 7-8 business days (domestic)
    • Express Shipping: 2-4 business days (domestic)
    • International Shipping: 7–21 business days (varies by destination and customs)
    • Transit times are estimates and begin after the order has been processed. Carriers used may include DHL, AusPost, UPS, FedEx,  or local postal services depending on destination.

    Shipping Rates & Free Shipping

    • Shipping costs are calculated at checkout based on package weight, dimensions, destination, and selected shipping method.
    • International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the item price or shipping cost.
    • Delivery times for international orders may be affected by customs processing. We are not responsible for delays caused by customs.

    Address Accuracy & Delivery Issues

    • Please ensure shipping addresses are complete and accurate. We are not responsible for items shipped to incorrect addresses provided by the customer.
    • If an address change is needed after order placement, contact support immediately. If the order has already shipped, additional fees may apply to reroute or reship.
    • If a package is returned to us as undeliverable, you will be contacted for reshipment options and any additional shipping charges.

    Lost, Stolen, or Damaged Packages

    • If tracking shows delivered but you did not receive your package, contact the carrier first. If the carrier cannot locate the package, contact us with your order number and we will investigate.
    • For damaged items, keep all packaging and photos of the damage and contact support within 7 days of delivery for assistance.

    Cancellations & Changes

    • Orders may be canceled or changed prior to shipping. Contact support as soon as possible; once an order has shipped, it cannot be canceled.

    Contact Us

    • For shipping questions, tracking help, or to report issues, email.
    • Include your order number and a brief description of the issue to expedite assistance.

    Notes

    • Holidays and carrier disruptions may affect processing and delivery times.
    • This policy is subject to change; the most current version is posted on our website.